Principal Product Designer at MSK

Dec 2020 – Present

As a member of Memorial Sloan Kettering Cancer Center’s transformative DigITs team, I lead product design within both Service and Research Platforms.

Baseline Objectives as a Lead

• Partner with Product Owners, Business Analysts, Engineers, users, and leadership to craft and elevate multi dimensional user experiences at scale
• Architect, design, and host qualitative and quantitative user research sessions, workshops, and activities
• Ensure products are beautiful and easy to use for our patients
• Collaborate with the design team to build out quarterly roadmaps, balancing team capacity with product needs
• Establish page layouts, information hierarchies and pattern libraries
• Explore custom solutions, weighing their value with time and resources
• Participate in interdisciplinary workshops to problem frame, mine for business insights, and convert outcomes into action plans
• Apply a broad range of product design techniques, including sketching, prototyping, information architecture design, and interaction modeling
• Communicate conceptual ideas and proposed design solutions verbally and visually

Specific to Service Platform

• Collaborate with developers to design more efficient implementations within the constraints of Salesforce’s HealthCloud
• Coordinate with Project Managers to review limitations of and expand the scope of Epic, Cadence, and various third party tools (e.g. Full Focus)

Specific to Research Platform – MSK Extract Suite

• Mentor junior designers to produce designs that are elegant, efficient, and economical
• Integrate with UX Research to provide long tail studies and foster broad discovery
• Design dashboards and interfaces for effortless query building, natural language processing, artificial intelligence integration, data governance, data piping, and resource selection

Specific to Research Platform – Digital Pathology

• Work closely with pathology and histology to research and develop intuitive tools
• Augment, update, and advance specimen collection, part processing, and diagnosis identification

Lead UX Designer at Wolters Kluwer

Sept 2019 – Nov 2020

Responsible for the UX of OVID, the worlds most trustworthy resource for medical information.

Using UX research methods, I observe, assess, and iterate through design prototypes and UX Research methods. I design solutions that reduce option fatigue and frustration while surfacing hard to find, research functionality embedded deep into the tool.

In addition, I am integral to Wolters Kluwer’s re-imagining of this core resource by building relevancy models and testing them with current users. 

Sr UX Designer / Developer at Thermo Fisher Scientific

Mar 2014 / Aug 2018

Thermo is the world largest supplier of resources, instruments, and consumables for the bio-technology and scientific communities.

For our Selection Guides project, I reduced production costs from >$30k / 60 days to < $500 / 3 days by analyzing and unifying 358 disparate e-commerce tools across thermofisher.com.

As UX lead on a cloud application, I designed e-commerce awareness within uploaded lab notes for global bench scientists. This addition received 100% adoption reviews and would be the main reason to use the application according to user comments.

To gain a deeper understanding of our users, I developed a JavaScript library within Adobe AEM which pushed UX specific tracking data into Adobe Site-Catalyst to track User Effort Currency.

Innovation Forecast Manager, Consultant

A colleague at my former company asked for assistance in guiding global teams on effective practices for social media engagement and conversion.

I met with and guided remote, global teams and produced interactive reports of insights, findings, and recommendations. We mined social media data pools to analyze trends and develop predictions.

Web Applications Engineer (Front and Back End)

Bravo! @ NBC/Universal | Drupal Connect | NorthPoint Solutions| Sony Music Entertainment 

Life as a developer was task based rather than outcome based. I engineered production code within aggressive Agile sprints and Waterfall deadlines, designed and developed engaging front-end solutions that incorporated framework technologies and third-party solutions, and mentored junior developers to ensure alignment across projects and solutions.

Artistic Director at Firmenich

At the start of my career, I was a co-creator of The Sensorium, an annual interactive marketing installation that redefined what a presentation could be within the health and beauty industry. “Sensoriums” continue on as a core brand for Firmenich.

My primary clients were  Victoria’s Secret, LVMH, AVON, and all Estée Lauder brands.

I produced artwork within their existing design languages to win business by focusing solely on communicating aspirational experience. During this time, I authored and programmed robust multimedia stories in Flash and Director to serve the demands of this fast-paced environment.