Proton Mail: Email Auth Error

Hello everyone at Proton.

I find the current state of business help desk services wanting – esp when they delegate it to emails … as if finding ANYTHING in emails was ever a good idea?!?

Please look at the thread below – and review screenshots  thanks…

Second JZ Response

Hey Sofija (and everyone)

I’m moving this to a web page because I don’t know how you will receive the images – and I don’t trust email to tell a good story.

Below is a carousel with images that tell the story – basically, I am using wordpress to interact with users – I need the email I send from my sites to go into their INBOX and not some SPAM folder.

Of course this is a config issue,

in the image carousel – you’ll see my domain set ups from Akamai, my wordpress admin section, results from the mxtoolbax,  and then the proton email client.

Take a look and tell me send an email back to me …

 

Thanks

– jz

First Proton Response

Sep 10, 2024, 18:59 GMT+2

Hello,

Thank you for contacting us.

Can you please provide us with more details regarding this issue?

Are you having issues to send messages to a certain address only or to other different addresses as well?

Do you encounter any bounce-back message upon sending an e-mail? If so, could you forward it to us for further investigation?

Would you mind asking the recipient to check their Spam and All Mail folder to see if they will manage to locate your message there?

Have you tried sending yourself a message to see if you will receive it properly?

Could you ask the recipient to send you a message so you can try replying to it to see if the same will happen again?

We did a check up on your custom domain and can see that everything is set up properly from our side.

Feel free to get back to us anytime if you need further assistance.
Kind regards,

Sofija V
Customer Support
Proton Mail

Init Post

Date: 2024-09-10 15:43:53 +00:00

I am running websites for my business using a proton.me and aliases (like zvkiadmin@zvkifa.com) I my users never get the emails because they fail the SPF / DKIM / DMARC checks.

I have access to my domain name TXT records and have spent much time configuring them (because NO ONE ON THE WEB CAN GIVE ME SIMPLE DIRECTIONS AND I HAVE BEEN A DEVELOPER FOR OVER @% YEARS!) ahem.

So, I would like instruction from your team as to how to set up these records so 1) my users are not met with a nastygram from the email provider with reduces trust in my services and 2) how do I configure a domain name to a) use proton as a email handler and b) also process aliases when I can only have one SPF record.

What I am looking for is you to say “Ah John, yes this is a common problem. here is how to fix it : go to our convent tool that we have provided for subscribing customers, enter your domain name and then copy and paste the correct files into the TXT records. ” Not, oh, here is an obscure document that has a lot of tech-speak with another obscure PUTTY tool (because I mean who uses Linux or Mac … pfffft) and this will print out a truncated text that you can’t select or save it an some remove bin directory that is impossible to find.

Minus the snark – the outcome is that I need to solve for this – easy and elegantly – because I have other more important things to spend my time in.

thanks!
jz