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Thursday 4th of April

Hey everyone at RAD

SOOOOO,  I installed my old tire on the bike and tested my throttle and everything worked as expected; meaning, the throttle worked on my old tire like it does not on the new one that you sent me.

So, I think the best thing you can do is:

1. Watch the video on the right
2. Send me a postage label so I can send the new, no working wheel back to you
3. send me a new wheel – and when you do – don’t pack it so tightly. I would think the axel got damaged in transit and that is why it isn;t working.

To recap:

Name: John Zavocki
Phone: 9179721180
Email: jmzvki@gmail.com

Address:
405 Westminster Rd, Apartment LL5
Brooklyn, NY
11218-5481

Message:

Hi John,

Thank you for contacting Rad customer support. My name is Arthur and I am very happy to help you today.

I am sorry about the issues you are experiencing with your bike. 

We have one more test we would like you to try : Error 25 Troubleshooting Guide from our Help Center click here.

 Please try those tests and let us know the outcome.

Thank you for contacting Rad customer support. We appreciate you and appreciate your business.

Do have a Rad day ahead!

Best regards,

Arthur 

Lupita

Ok if you can’t see this now I will rethink my whole career!

To recap:

Name: John Zavocki
Phone: 9179721180
Email: jmzvki@gmail.com

Address:
405 Westminster Rd, Apartment LL5
Brooklyn, NY
11218-5481

Message:
Hello,

I am emailing you because I need used your service and I really don’t know what to do. I have a RadPower Bike (a Rad Runner) and it seems like I have a problem with the ball bearings? But I am not sure: the symptoms is that when I petal there is no resistance in the wheel – the throttle works great … but I can’t petal – or, I can petal but it just spins.

I’ve had my RadRunner for 3+ years and it has worked flawlessness – and the shop in Brooklyn just closed (arrrrrgh)

So, I am not certain if this is what you fix, if it is fixable, or should I just get a replacement back wheel – and where would I even go to do that!

So, best case scenario is “Hey John, yeah .. this happens –  we cover it in <insert_package_name> just set up a date and time and you’ll be back up and running asap.”

Or … hmmm, yeah, um call RadPower Bikes and see if you can get another wheel … good luck ¯\_(ツ)_/¯ “

Thoughts?
John Z